Insurance Approved Tracking FAQs

Can I keep my SmarTrack system when I change my vehicle?

Yes, why lose a perfectly good tracking device every time you change your car. This makes buying a SmarTrack far better financial sense long term as the device has long term reliability as standard.
Simply request a transfer installation and we will be only too happy to remove and refit it for you (labour cost will be applicable). If you subscribe annually you will not lose any subscription as this simply rolls over to your new vehicle, the Approved SmarTrack dealer will re-commission the unit and provide new vehicle details. New documentation will be sent for your records.
 

Who do I pay my Subscription to?

SmarTrack Ltd. A member of staff will take your subscription payment after fitting.

This will enable the Secure Control room staff to monitor your vehicle 24 hours a day and 365 days of the year.

We will then send you a Thatcham TQA certificate that proves the tracking device installation and that all the Monitoring fees are paid. You will also receive a Customer card and user guide with an emergency telephone number. Please call this number in a theft only situation and we will take over and liaise with the Police for a fast response to your call. In the event of a theft, the Secure Control room staff will track, liaise with the police and retrieve your vehicle within the gsm network available.
 

When do I pay for my 24 hour Monitoring Subscription?

Your subscription is due as soon as installation has taken place, however this may not be possible if your installation took place at your car dealership. In this case we will expect your payment by the day of delivery to ensure you are fully covered for insurance purpose.
 

When do I pay for the system?

You can pay for your system after it is fitted and commissioned, your approved installer will give you an installation form (proof of fitting) and this will include your subscription details.